Welcome to the new EtternaOnline website
It’s good to see you back and we hope you’re enjoying the new EtternaOnline website.
Since the launch of the new site, we’ve been repeatedly getting questions from returning users about the status of their accounts. This post aims to answer all these questions.
This post is relevant for anyone who previously created an account on the old EtternaOnline website. If you had an account on EtternaOnline before mid 2024, there are a few important things you should know.
Your old account no longer exists
Around 2023, we announced that we would be moving to a new website featuring a new database and new services. We informed everyone in advance that accounts from the old website would not carry over to the new one and advised to back up data to ensure a smooth transition. The old website remained accessible until June 2024.
If you had an account between September 2017 to June 2024, you will need to create a new one.
You can read the initial forum announcement here.
Does that mean all the scores I uploaded on the old website are gone?
If you still have your client installed from the last time you played and have not tampered with it, then you have not lost anything. Your scores are always saved locally, and those are the ones used to track your scores online. You will be able to re-upload all of them once you install the latest available client.
If the old website was the only place where your scores were saved, then the answer would be yes, at least for now.
Before the old website was shut down, the owner made a backup of the database. It may be possible to recover those scores once Poco obtains access to that database. However, please note that it only contains the technical data of your scores, without any replays or validation data. This means that if they are re-uploaded to the new website, they will be automatically marked as invalid.
Why was this new website necessary?
It was the result of several factors. The primary issue was that the old website suffered from performance problems, and critical tools, like moderation, were designed in such a way that allowed only one person to access them. Score data was also handled poorly, with important information often missing due to a lack of replay data, input data, and other validation checks. Given these issues, a website rewrite was necessary, and starting fresh ensured that everyone’s scores would be subject to the same validation standards and checks.
So what do I do next?
If you still have your game installed from the last time you played with all your scores intact, then all you need to do is update it, make a new EO account, and log in through the client to have your scores re-uploaded.
If you miss the old site just because of the scores you had there, then there is currently nothing you can do. But since we have a backup of it, we will be looking into a way that allows you to retrieve the scores for a profile from that data. The data could not be migrated to the new site because of a few reasons. The major ones are: the old site did not always require an email to sign up with, and the old site formatted all the data differently internally.
When that time finally comes, we will update the community about the possibility of recovering old scores.